Care Resource Hub (CRH) Terms of Service
Last update: January 2025
The following terms of service (these “Terms of Service”), govern your access to and use of the Care Resource Hub (CRH), website, including any content, functionality and services offered on or through www.careresourcehub.co.uk by Cribdem Ltd. (200 Drake Street Rochdale, England OL16 1PJ): as applicable. Care Resource Hub is collectively referred hereto as “Care Resource Hub ” “CRH” “we” or “us” and “you” or “user” means you as an user of the Site.
Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, Cribdem Ltd Payment Terms, (“Payment Terms”), Cribdem Ltd Community Standards, and any additional standards, conditions, policies, guidelines and in-product disclosures (collectively, the “Terms”), which are incorporated herein by reference. You further acknowledge that you have read and understood our Privacy Policy. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.
1. Representations and Warranties
This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 you are not permitted to use the Site or the CRH services.
The Site is available only to users who are not subject to economic sanctions or trade restrictions imposed by the United States, the European Union, or any other applicable jurisdiction.
By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
2. Key Terms
- Buyers are users who purchase services on CRH.
- Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
- Task Extras are additional services offered on top of the Seller’s Task for an additional price defined by the Seller.
- Task Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, allowing Sellers to price their service at a basic price of over £25.
- Task Page is where the Seller can describe their Task and the Task’s terms, and the Buyer can purchase the Task and create an Order.
- Tasks / Services are services offered on CRH.
- Hourly Contract means an Order based on an hourly Custom Offer with an Hourly Rate.
- Hourly Limit / Weekly Hourly Limit means the limit on the working hours per week defined in an Hourly Contract.
- Hourly Rate means the hourly rate agreed between Seller and Buyer for an Hourly Contract.
- Hourly Weekly Report / Weekly Report means the working hours reported by Seller on a weekly basis in connection with an Hourly Contract.
- Order Page is where Buyers and Sellers communicate with each other regarding an ordered Service.
- Orders are the formal agreements between a Buyer and Seller.
- Sellers or Freelancers are users who offer and provide Services on CRH.
- Seller Page is where Sellers can include all of their information, present a portfolio of other works, showcase their Professions and anything that could be helpful to Buyers.
3. Overview (Main terms, in a nutshell)
- Only registered users may buy and sell on CRH. In registering for an account, you agree to provide us with accurate, complete and updated information regarding your business or personal details and update such details as required without undue delay. In addition, you must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and maintaining your password’s confidentiality and security. We are not liable for any acts or omissions by you in connection with your account.
- Sellers determine their pricing at their sole discretion. Services on CRH may be offered at a base starting price of £25 and a minimum Hourly Rate of UK£15 CRH reserves the right to set a higher base starting price in certain categories.
- Buyers pay CRH in advance to create an Order, as further detailed on the Payment Terms. For Hourly Contracts, CRH Pro Clients pay once a week, every Monday, for the hours detailed in the Hourly Weekly Report (for more information, see the Hourly Contract section on the Payment Terms).
- Sellers must fulfil their Orders and may not cancel Orders on a regular basis or without cause. Cancelling Orders will affect Sellers’ reputation and level.
- Sellers gain account levels based on their performance metrics. You can read more about it on the Levels section below.
- Users may not offer or accept payments using any method other than placing an Order through CRH.com.
- When purchasing on CRH, Buyers are granted all rights for the delivered work unless otherwise specified by the Seller on their Task page or unless agreed otherwise between Seller and Buyer. Note: some Tasks charge additional payments (through Task Extras) for Commercial Use License. See our “Ownership” and “Commercial Use License” sections below for more information.
- CRH retains the right to use all delivered work that the user has agreed to include, published as part of a review, and Logo Designs for CRH marketing and promotion purposes.
4. Sellers
4.1 Basics
- Sellers create Tasks on CRH to allow Buyers to purchase their services.
- Sellers may also offer Custom Offers to Buyers in addition to their Tasks. Eligible Sellers may also offer eligible Pro Clients, Custom Offers on hourly basis as detailed below.
- Each Task you sell and successfully complete accredits your account with a revenue equal to 85% of the purchase amount. For Hourly Contracts, the Services detailed in a Weekly Report you successfully complete accredit your account with revenue equal to 85% of the Hourly Rate for the number of hours on the completed Weekly Report.
- CRH accredits Sellers once an Order, or for Hourly Contracts – Hourly Weekly Report is completed. See our “Orders” section below for more information.
- For more information about receiving payments, fees and taxes see the Payment Terms.
- Sellers may not promote their Tasks, Seller Page or any CRH content via the Google Ads platform.
- The Seller’s rating is calculated based on the reviews posted by Buyers or Pro Account Team Members (for CRH Pro). High ratings allow Sellers to obtain advanced Seller levels. In certain cases, exceedingly low ratings may lead to suspending the Seller’s account (see Levels section below).
- Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
- If you declare yourself to sell on CRH for purposes relating to your primary job or profession, you will be considered as a “Business Seller” and the following additional term will apply to you: (i) Upon creating a Task, or upon our request, Business Sellers, will be required to submit the following information and documents to CRH: (a) Name, address, telephone number and email address; (b) Copy of an identification document (e.g. identity card, passport) or other electronic identification as may be required by us; (c) Payment details; (d) Trade registration number or equivalent means of identification and the trade register in which the Business Seller is registered (if applicable); (e) Self-certification by the Business Seller committing to only offer products or services that comply with the European Union applicable regulations; and (f)Upon our request, further appropriate documents that prove the information provided. (ii) If a Business Seller fails to provide this information and documents within a given reasonable deadline, CRH may restrict or suspend the account.
4.2 Tasks
- Sellers are allowed to post a select amount of active Tasks based on their level status, as further detailed here.
- Tasks and/or users may be removed by CRH from the Site for violations of the Terms, which may include (but are not limited to) the following violations and/or materials:
- Illegal or fraudulent services
- Copyright Infringement, trademark infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here
- Adult oriented services, pornographic, inappropriate/obscene
- Intentional copies of Tasks
- Spam, nonsense, violent or deceptive Tasks
- Tasks misleading to Buyers or others
- Reselling of regulated goods
- Reselling of Policies or Procedures
- Offering to prepare academic works on behalf of Buyers
- Low-quality services or deliveries
- Promoting CRH and/or CRH Tasks through activities that are prohibited by any laws, regulations and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
- Tasks that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
- Tasks that have been permanently removed for violations are not eligible to be restored or edited.
- Tasks may be removed from our listings due to violations of our Terms, poor performance, and/or user misconduct.
- Tasks may include website URLs to pre-approved URL-patterns contained within the Task description and requirements box. Tasks containing websites promoting content which violates CRH’s Terms will be removed.
- Tasks may contain an approved Task video uploaded through the Task management tools available on CRH, as further described here.
- Statements on the Task Page that undermine or circumvent these Terms are prohibited.
- Eligible Tasks may set up Task Packages to offer their services in structured formats with multiple price points for the selected Task.
4.3 Task Extras
- Task Extras are additional services offered on top of the Seller’s Task for an additional price defined by the Seller.
- Task Extras may be removed for violations of our Terms. For specific terms, please see the Tasks section above for a list of services that violate our Terms. Tasks are subject to be removed due to violations found in Task Extras.
- Services offered through Task Extras must be related to the base service and part of the deliverables on the Order.
- Task Extras may cover different categories of services that are components to a higher quality delivered service.
- Sellers have the option to extend the duration of an Order for each Task Extra that is added to the Order. This is to cover the time needed to complete the extra service.
4.4 Levels
Our level system empowers Sellers with metrics demonstrating what drives their progress. As Sellers gain more experience on the platform and advance to higher Levels, they will be eligible for new benefits and tools.
- CRH Sellers can gain account levels based on their activity and performance metrics. For Top Rated Seller Level (TRS), eligibility is also based on manual evaluation. Details about the level criteria and the relevant performance metrics can be found here.
- In certain categories, the TRS evaluation process may require sellers to complete mandatory tests or other verification steps.
- CRH may update the level criteria and the benefits and tools per level from time to time.
- Violations of these Terms may result in your account being placed on hold from progress in the levelling system, excluding your account from participation in the levelling system and/or affecting your eligibility for certain benefits and tools.
4.6 Seller Features
CRH Sellers have access to several exclusive features that help customise the way their services can be offered.
Custom Offer
- Sellers can send Custom Offers addressing the specific requirements of a Buyer.
- Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
- Custom Offers are sent from the conversation page.
- Services provided through Custom Offers may not violate CRH’s Terms.
Hourly Contract
- The Custom Offer sent by Seller must address the Hourly Rate and estimated number of working hours during the Hourly Contract. The minimal number of working hours on Hourly Contracts is 8 hours.
- Sellers should report their hours immediately after performing the work, with sufficient information describing the work performed by them. Once Sellers log their working hours, it will be sent to the client for their review. Sellers are welcome to add additional information and attach any relevant files to provide additional context. Such additional information might be used by CRH’s Customer Support in case of a dispute.
- Sellers reported hours must be accurate and complete, reflecting true working hours, all in accordance with the Hourly Contract.
- Sellers acknowledge and understand they will not be paid for any reported hours exceeding the Hourly Limit as well as any time significantly exceeding the time estimation.
- All working hours performed during a week must be reported by Sunday, 23:59 UTC. Any hours not reported within this deadline will not be included in the Weekly Report and the Seller will not be paid for it.
Project Milestones
4.7 Shipping Physical Deliverables
Some of the Services on CRH are delivered physically (arts and crafts, collectable items, etc.). For these types of Tasks, Sellers may decide to define a shipping pricing factor. The following must apply in case Seller and Buyer agreed on Shipping Physical Deliverables:
- Tasks with a shipping pricing factor must have physical deliverables sent to Buyers.
- Shipping costs added to a Task only pertain to the cost Sellers require to ship physical items to Buyers.
- Important: Buyers who purchase Tasks that require physical delivery, will be asked to provide a shipping address.
- Sellers are responsible for all shipping arrangements once the Buyer provides the shipping address.
- CRH does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
- A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the Order Page when delivering your work.
5. Buyers
5.1 Basics
- You may not offer direct payments to Sellers using payment systems outside of the CRH platform.
- Buyers can request Seller a Custom Offer which addresses specific Buyer requirements. Buyers may also use brief features to ask for services. Services requested on CRH must be an allowed service on CRH. Please click here for guidelines on approved services. Users should refrain from using such features for any purpose other than looking for services on CRH.
- When placing an Order on the CRH platform you may only use funds that were obtained from legal sources and are not, directly or indirectly, connected to any unlawful or fraudulent activities.
5.2 Purchasing
- Please refer to the Payment Terms for making payments through the Site and to learn about fees and taxes.
- You may not offer Sellers to pay, or make payment using any method other than through the CRH.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
5.3 Recommendation System
We personalise content recommendations to our users to enhance their experience on CRH.
6. Orders
6.1 Basics
- Once payment is confirmed, your Order will be created. For Hourly Contracts, once payment of the Order Initiation Fee is confirmed the Order will be created.
- An Order is marked as Complete after it is marked as “Delivered” and then accepted by a Buyer. An Order will be automatically marked as “Complete” if not received and no request for modification was submitted within 3 days after the Order was marked as “Delivered”. The Buyer may extend such period by up to 5 additional days.
- For Hourly Contracts, a Weekly Report will be automatically marked as complete if not disputed within 72 hours after charging the Client’s payment method.
- Orders through the Logo Maker are completed once payment is made by the Buyer.
- A milestone (on an Order with milestones) is marked as “Complete” after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as “Complete” if no acceptance or request for modification is submitted within 8 days after being marked as Delivered; however, in such case, the Order will stop , and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. Please note that if you choose to stop future milestones, the current ordered milestone will not be cancelled.
- Certain Tasks that offer local services might require Buyers and Sellers to meet in person in order for the Seller to perform the service. In such cases, users should note that CRH does not guarantee the behavior, conduct, safety, suitability or ability of either Buyers or Sellers. Both Buyers and Sellers agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and CRH has no responsibility or liability related to any local services provided by the Sellers. In the event that the service is performed on the Buyers’ premises, Buyers are encouraged to maintain proper insurance policies to cover their liability as the Premise Owner. CRH’s Terms remain applicable to Orders that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).
6.2 Handling Orders
- When a Buyer places an Order, the Seller is notified by email as well as notifications on the Site while logged into the account.
- Sellers are required to meet the delivery time they specified when creating their Tasks or Custom Offers. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller’s level.
- Sellers must send completed files and/or proof of work when marking the Order as “Delivered”.
- The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
- Users are responsible for scanning all transferred files for viruses and malware. CRH will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
- Buyers may use the “Request Revisions” feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller’s description on their Task Page or they do not match the requirements sent to the Seller at the beginning of the Order process.
6.3 Reviews
- Reviews provided by Buyers are an essential part of CRH’s rating system. To Learn more about CRH’s review system, please see here.
- Reviews will not be removed unless there are clear violations of our Terms.
- To prevent misuse of our review system, all reviews must come from legitimate and eligible orders, as further detailed here. Purchases arranged or determined to artificially enhance Seller ratings or abuse the Site may result in a permanent suspension of all related accounts.
- Withholding the delivery of services, files, or information required to complete the Task’s service with the intent to gain favourable reviews or additional services is prohibited. Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
- Once both Seller and Buyer have completed their reviews, or the applicable review period has passed, all posted reviews are made public.
7. User Conduct and Protection
CRH enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value.
CRH maintains a friendly, community-spirited, and professional environment. Users should adhere to that spirit while participating in any activity or extension of CRH. This section relates to the expected conduct users should adhere to while interacting with each other on CRH.
7.1 Basics
- Requesting or providing email addresses, third-party messaging applications, telephone numbers or any other personal contact details to communicate outside of CRH in order to circumvent or abuse the CRH messaging system or CRH platform is not permitted.
- Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
- CRH does not provide any guarantee of the level of service offered by Sellers to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
- CRH does not provide protection for users who interact outside of the Site.
- All information and file exchanges must be performed exclusively on the Site.
- Rude, abusive, or improper language and violent or threatening messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
- You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.
- Users may not submit proposals or solicit parties introduced through CRH to contract, engage with, or pay outside of CRH.
7.2 Orders
- Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
- Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling Orders that do not align on Order Cancellation or Feedback policies.
7.3 Tasks & Seller Page
- Sellers warrant that any content included in their Services, Task Page and Seller Page, is original work conceived by the Seller and does not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Service, Task Page or Seller Page, Sellers represent and warrant that they hold a valid license to use such music and/or footage and to include them in the Tasks.
- Users may report Tasks that may be in violation of CRH’s Terms based on the reported Task’s replicated similarity to pre-existing services (copycat Tasks) through our reporting system or to Customer Support.
- CRH will respond to clear and complete notices of alleged copyright or trademark infringement. To learn how to report IP violations click here. If you are reporting copyright or trademark infringement, see our designated Intellectual Property Claims Policy here.
7.4 Reporting Violations
If you come across any content that may violate our Terms and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms.
7.5 Violations
- Users may receive a warning to their account for violations of our Terms or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity but can result in your account being placed on hold from progress in the levelling system, excluding your account from participation in the levelling system, affecting your eligibility for certain benefits and tools, removing your Tasks from our listings or lead your account to become permanently disabled.
- If we have taken action against a user’s account or a Task(s), for the violation of our Terms, we will send the user an email explaining the reasons and basis for such actions as well as their options regarding an additional review. For more information see our Notices and Appeals section.
Non-Permitted Usage
- Adult Services & Pornography - CRH does not allow any exchange of adult-oriented or pornographic materials and services.
- The sale of Policies and Procedures (CRH sell our own)
- Inappropriate Behaviour & Language - Communication on CRH should be friendly, constructive, and professional. CRH condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
- Phishing and Spam—Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment are strictly prohibited. Please respect our members’ privacy by not contacting them with offers, questions, suggestions, or anything not directly related to their Services or Orders.
- Privacy & Identity - You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of CRH will not be protected by our Terms of Service.
- Authentic CRH Profile - You may not create a false identity on CRH, misrepresent your identity, create a CRH profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. CRH reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, register excerpts, documents, etc.).
- Intellectual Property Claims - CRH will respond to clear and complete notices of alleged copyright or trademark infringement and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
- Fraud / Unlawful Use - You may not use CRH for any unlawful purposes or to conduct illegal activities, including to bypass economic sanctions or trade restrictions imposed by the United States, European Union or any other applicable jurisdiction.
Abuse and Spam
- Multiple Accounts - To prevent fraud and abuse, users are limited to one active CRH account and one active CRH Pro account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the CRH community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of CRH’s Terms may be a cause for permanent suspension of all accounts.
- Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on CRH. This includes creating new multiple accounts to harass members through our message or ordering system.
- Selling Accounts - You may not buy or sell CRH accounts.
7.6 Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If, for any reason, this fails after using the Resolution Centre or if you encounter non-permitted usage on the Site, users can contact CRH’s Customer Support department for assistance. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.
7.7 Content Moderation, Notices and Appeals
- CRH is generally not obligated to proactively check the content posted by users for its legality or compatibility with Terms. We are nonetheless entitled to carry out voluntary checks on our own initiative to identify and determine illegal or incompatible content and to take appropriate measures. We may take appropriate actions if we find, or are notified of, a violation of the Terms. For more information on our content moderation processes, see here.
- If CRH takes action concerning you, your account or content, you can file a complaint against this decision. You may also file a complaint if you disagree with our decision following a notice you submitted. In both cases, the deadline for submitting a complaint is six months following the notification of the respective decision to you. You may file a complaint by contacting our Customer Support. Please explain in your complaint why you believe we should reverse our decision.
- We will handle complaints in a timely, non-discriminatory, diligent, and objective manner and will reverse our decision if we come to the conclusion that it has been taken erroneously.
- If you have your place of establishment or are located in the European Economic Area (EEA), you may select a out-of-court dispute settlement bodies that have been certified in accordance with Art. 21 (3) of the EU Digital Services Act (“Dispute Settlement Body”) to resolve disputes relating to our decisions concerning content you uploaded or notices you submitted, including complaints that our internal complaint-handling system did not resolve.
- We reserve the right to refuse to cooperate with the selected Dispute Settlement Body if: (i) the respective dispute has already been resolved or is already subject to an ongoing procedure before the competent court or before another competent Dispute Settlement Body; or (ii) the six-months period from notification of our decision to you has expired without you filing a complaint through our internal complaint-handling or addressing the Dispute Settlement Body.
- The decisions of Dispute Settlement Bodies are not binding on either party.
7.8 Proprietary Restrictions
The Site, including its general layout, look and feel, design, information, content and other materials available thereon, is exclusively owned by CRH and protected by copyright, trademark, and other intellectual property laws. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) remove any copyright notice, identification or any other proprietary notices; (iv) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (v) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vi) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (vii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (viii) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (ix) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (x) access or use the Site in any way not expressly permitted by the Terms. Users also agree not to permit or authorize anyone else to do any of the foregoing.
Except for the limited right to use the Site according to these Terms of Service, CRH owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than UGC), including, without limitation, the exclusive right to create derivative works.
7.9 Feedback Rights
To the extent that you provide CRH with any comments, suggestions or other feedback regarding the the Site, as well as other CRH products or services (collective, the “Feedback”), you will be deemed to have granted CRH an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. CRH is under no obligation to implement any Feedback it may receive from users.
7.10 Confidentiality
Sellers should recognise that there might be a need for Buyers to disclose certain confidential information to be used by Sellers for the purpose of delivering the Services, and to protect such confidential information from unauthorized use and disclosure. Therefore, Sellers agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Sellers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the Services; and (vi) not to copy or reproduce any of the information without the Buyer’s permission.
8. User Generated Content
User Generated Content (“UGC”) refers to the content uploaded by users as opposed to content created by the Site. All content uploaded to the Site by our users (Buyers and Sellers) is User Generated Content. CRH does not proactively check UGC for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the Site, you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, power and/or authority necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service. We invite everyone to report violations together with proof of ownership as appropriate. Violating content may be removed or disabled. To learn more on our reporting tools, see here.
Furthermore, CRH is not responsible for the content, quality or level of service provided by the Sellers. We provide no warranty with respect to Services on CRH, their delivery, any communications between Buyers and Sellers, and the Logo Designs created through the Logo Maker. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.
By offering a Service, the Seller undertakes that they have sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on CRH.
For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement or trademark infringement – please see our Intellectual Property Claims Policy which forms an integral part of the Terms. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
9. Ownership
Ownership and limitations: When purchasing a Service on CRH, unless clearly stated otherwise on the Seller’s Task page/description or in the Custom Offer, when the work is delivered and subject to payment, the Buyer is granted all intellectual property rights, including but not limited to, copyright in the work delivered from the Seller, and the Seller waives any and all moral rights (to the extent permitted by applicable law) therein. Accordingly, the Seller expressly assigns to the Buyer the copyright in the delivered work. All transfer and assignment of intellectual property to the Buyer shall be subject to full payment, and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work (such as artwork, design work, report generation etc.), the delivered work and its copyright shall be the exclusive property of the Buyer and, upon delivery, the Seller agrees that it thereby, pursuant to the Terms, assigns all right, title and interest in and to the delivered work to the Buyer. Some Tasks (including for custom created work) charge additional payments (through Task Extras) for a Commercial Use License. This means that if you purchase the Task for personal use, you will own all rights you require for such use, and will not need the Commercial Use License. If you intend to use it for any charge or other consideration, or for any purpose that is directly or indirectly in connection with any business, or other undertaking intended for profit, you will need to buy the Commercial Use License through a Task Extra and will have broader rights that cover your business use.
Furthermore, users (both Buyers and Sellers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to CRH, including Task texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by CRH for no consideration for marketing purposes and/or other purpose relevant for the operation and function of the Site.
10. Commercial Use License
By purchasing a “Commercial Use License” with your Order, the Seller grants you a perpetual, exclusive, non-transferable, worldwide license to use the purchased delivery for Permitted Commercial Purposes. For the avoidance of doubt, the Seller retains all ownership rights. “Permitted Commercial Purposes” means any business related use, such as (by way of example) advertising, promotion, creating web pages, integration into product, software or other business related tools etc., and strictly excludes any illegal, immoral or defamatory purpose. This License is subject to CRH’s Terms. There is no warranty, express or implied, with the purchase of this delivery, including with respect to fitness for a particular purpose. Neither the Seller nor CRH will be liable for any claims, or incidental, consequential or other damages arising out of this license, the delivery or your use of the delivery.
11. Disclaimer of Warranties
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE. NEITHER CRH NOR ANY PERSON ASSOCIATED WITH CRH MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12. Limitation on Liability
PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE, IN NO EVENT WILL CRH, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with CRH, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.
13. Deactivate and Disable Account
- CRH reserves the right to put any account on hold or permanently disable accounts due to breach of the Terms, including low quality services or deliveries, or due to any illegal or inappropriate use of the Site or services.
- Violation of CRH’s Terms may get your account permanently disabled.
- Users with disabled accounts will not be able to sell or buy on CRH and related content may be removed. Please refer to the Terms, in particular the Content Moderation, Notices and Appeals section, for your rights to object to our decisions, or contact our Customer Support team for more information surrounding the violation and status of your account.
- Any provisions of the Terms that relate to the relation between a Seller and a Buyer regarding Orders on CRH will remain in effect even after you deactivate your account, or after your access to CRH is disabled.
14. Security Features
- Users have the option to enable account Security features to protect their account from any unauthorized usage.
- Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
15. General Terms
15.1 Changes to these Terms
- CRH may make changes to these Terms from time to time. When these changes are made, CRH will make a new copy of the Terms available on the respective page.
- CRH may change these Terms due to changes in the Site, the Site’s policies, the services and in the usual course of developing our product, changes in any relevant feature or functionality of the Site, changes in circumstances beyond our reasonable control, to adapt to new technologies, and to address changes in law and regulatory requirements as well as security and fraud issues.
15.2 Indemnification
To the fullest extent possible pursuant to applicable law, you agree to defend, indemnify, and hold CRH harmless, including its officers, directors, or shareholders, employees, affiliates and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including attorneys’ fees) arising from: (1) your violation of any of these Terms or any other CRH Terms, policies and standards; (2) your violation of any third-party right, including any intellectual property right, access rights, property, or privacy right; and/or (3) any other type of claim that your Task Page, Seller Page, Services, your profile and/or your use of the Site or CRH services caused to a third party, provided that CRH acts with reasonable professional diligence. CRH reserves the right to handle its legal defence however it deems fit—even if you are indemnifying CRH—in which case you agree to cooperate with CRH so it can execute its strategy.
15.3 Severability
If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. CRH’s failure to enforce any part of the Terms is not a waiver of its right to later enforce that or any other part of the Terms.
15.4 Entire Agreement
Our Terms constitute the entire agreement concerning the subject matter therein, and supersede any other agreement regarding the Site or services.
15.5 Interpretation
- Any heading, caption or section title contained herein, and/or any explanation or summary columns, is provided only for convenience and in no way alters and/or amend the provisions within the Terms, nor shall it legally bind us in any way.